CRM communication Software Built for Business

With InfoServ CRM, you centralize client communication, automate workflows, and gain full visibility into every interaction — so your business stays organized, responsive, and ready to grow.

Excellent
(Based on Capterra reviews)

Trusted by Industry Leaders

Borica logo iCard logo inTime logo UniCredit logo Pamporovo logo Efbet logo Palmsbet logo Top Rent a Car logo POK Doverie logo Alfa Reasearch logo Elfy Tours logo Groupama logo Telestart logo Toner Support logo
Borica logo iCard logo inTime logo UniCredit logo Pamporovo logo Efbet logo Palmsbet logo Top Rent a Car logo POK Doverie logo Alfa Reasearch logo Elfy Tours logo Groupama logo Telestart logo Toner Support logo

Featured work

CRM illustration

CRM

Stay on top of your accounts, manage your Customer Relationships with ease and never miss an opportunity with InfoServ CRM!

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Call Center

Go beyond calling and place customer-centricity at the core of your business with an integrated Communication Platform

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Helpdesk

Exceed your customer expectations by providing exceptional customer support with advanced ticketing and helpdesk system.

Customer Success Stories

Explore client testimonials and case studies highlighting real-world results powered by InfoServ CRM.

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How Toner Support Reinvented Its Business Model with InfoServ CRM

Toner Support, a Bulgarian company reshaping the toner cartridge recycling industry, chose InfoServ CRM to drive its digital transformation. With a vision for sustainable growth, the team saw in DAN Electronic not just a CRM provider, but a long-term technology partner.

Toner Support Read Case Study
Elfy Tours image

Elfy Tours Doubled Inquiries After Implementing InfoServ CRM

Following its CRM integration in 2023, Elfy Tours halved phone inquiry wait times and doubled the number of customer interactions within one quarter. InfoServ CRM helped unify their communication channels—phone, email, and Viber—into a single, efficient platform.

Elfy Tours Read Case Study
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SkyShop Bulgaria Boosted Call Center Success Rates by 60%

SkyShop Bulgaria, a leader in telesales, improved call success rates in its inbound call center by nearly 60% with InfoServ CRM Cloud. Over 120 call agents now use the system to handle high-volume communication across phone, email, and web chat more effectively.

SkyShop Bulgaria Read Case Study

Real Feedback from Real Customers

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"The team at “DAN electronic” responds quickly and adequately when questions or issues arise, and their way of working successfully combines a professional attitude with a personalized approach. Over the years, the system support staff have demonstrated a high level of competence and extensive experience."

Valeri Dimov

Senior Manager / Head of Contact Center
Palms Bet Image

"The support provided by “DAN electronic” is on par with their software solution. We have always received first-class support from their employees, whether we have questions, need consultation, or require assistance in resolving a case."

Ivan Yankov

CFO / Operations Manager
Top Rent a Car Image

"Their efficient service and flexibility fully match the quality of the software solution they offer and its capabilities. We recommend “DAN electronic” as an honest, reliable, and loyal partner whose product, support, and service are at an exceptionally high level."

Alexey Samovarov

Chief Commercial Officer
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"Conducting intensive outbound campaigns requires stable and secure software – that’s why we’ve been working with InfoServ CRM for 10 years! For years, we’ve trusted the InfoServ CRM team – they are responsive, competent, and proven professionals we can always rely on."

Boryana Dimitrova

Managing Director
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"15 years of working with the CALL CENTER solution InfoServ CRM speak clearly about our satisfaction with both the product and the DAN Electronic team. Thanks to the automatic IVRs integrated with InfoServ® CRM, our clients are informed about the status of their funds 24/7, while our Call Center operators can focus on urgent tasks."

Kiril Georgiev

CEO
Groupama Bulgaria Image

"The rich customer profiles in InfoServ® CRM help us deeply understand our clients and provide them with truly personalized service. We are genuinely impressed by the responsiveness of the DAN Electronic support team over the years, and the quality of support is absolutely flawless!"

Mihaela Georgieva

Director Regional Sales, Marketing and Customer Service

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