CRM communication Software Built for Business
With InfoServ CRM, you centralize client communication, automate workflows, and gain full visibility into every interaction — so your business stays organized, responsive, and ready to grow.
Trusted by Industry Leaders
Bring any AI voice assistant into your contact center
InfoServ CRM connects the voice assistant you choose to your phone lines and your agents. Decide which calls it takes, listen live, and measure every call in your InfoServ CRM reports.
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Another agent, not another system
The assistant works inside InfoServ CRM like one of your agents: the same Distributor rules and queues, the same real-time monitoring, the same call reports. When it can't help, it passes the call to an agent and the caller stays on the line.
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Every call becomes data in your CRM
The reason, tags, conversation path and details the assistant collects are stored with the call in InfoServ CRM, ready for your reports and the Flow Report, for routing rules and for Automatic Actions.
Works with the voice assistant vendor of your choice.
Customer service queue
- Call received
- Distributor rule matched
- Voice assistant answers, as an agent
- Passed to an agent
- Agent answered, caller still on the line
Saved with the call in InfoServ CRM
Featured work
CRM Software
Stay on top of your accounts, manage your Customer Relationships with ease and never miss an opportunity with InfoServ CRM!
Call Center
Go beyond calling and place customer-centricity at the core of your business with an integrated Communication Platform
Helpdesk
Exceed your customer expectations by providing exceptional customer support with advanced ticketing and helpdesk system.
Superior Customer Engagement with InfoServ CRM
With InfoServ CRM, you can seamlessly connect all your communication channels, ensuring superior customer engagement and streamlined service.
Customer Success Stories
Explore client testimonials and case studies highlighting real-world results powered by InfoServ CRM.
How Toner Support Reinvented Its Business Model with InfoServ CRM
Toner Support, a Bulgarian company reshaping the toner cartridge recycling industry, chose InfoServ CRM to drive its digital transformation. With a vision for sustainable growth, the team saw in DAN Electronic not just a CRM provider, but a long-term technology partner.
Toner Support Read Case Study
Elfy Tours Doubled Inquiries After Implementing InfoServ CRM
Following its CRM integration in 2023, Elfy Tours halved phone inquiry wait times and doubled the number of customer interactions within one quarter. InfoServ CRM helped unify their communication channels—phone, email, and Viber—into a single, efficient platform.
Elfy Tours Read Case Study
SkyShop Bulgaria Boosted Call Center Success Rates by 60%
SkyShop Bulgaria, a leader in telesales, improved call success rates in its inbound call center by nearly 60% with InfoServ CRM Cloud. Over 120 call agents now use the system to handle high-volume communication across phone, email, and web chat more effectively.
SkyShop Bulgaria Read Case StudyReal Feedback from Real Customers
"DAN еlectronic stands out with a professional approach, timely response, and the ability to effectively resolve emerging issues. Communication is structured and goal-oriented, which facilitates the execution of assigned tasks. The team demonstrates flexibility, commitment, and the ability to adapt to the specific requirements of the environment."
Stefka Atanasova
Senior Manager Contact Center
"The support provided by “DAN electronic” is on par with their software solution. We have always received first-class support from their employees, whether we have questions, need consultation, or require assistance in resolving a case."
Ivan Yankov
CFO / Operations Manager
"Their efficient service and flexibility fully match the quality of the software solution they offer and its capabilities. We recommend “DAN electronic” as an honest, reliable, and loyal partner whose product, support, and service are at an exceptionally high level."
Alexey Samovarov
Chief Commercial Officer
"Conducting intensive outbound campaigns requires stable and secure software – that’s why we’ve been working with InfoServ CRM for 10 years! For years, we’ve trusted the InfoServ CRM team – they are responsive, competent, and proven professionals we can always rely on."
Boryana Dimitrova
Managing Director
"15 years of working with the CALL CENTER solution InfoServ CRM speak clearly about our satisfaction with both the product and the DAN Electronic team. Thanks to the automatic IVRs integrated with InfoServ® CRM, our clients are informed about the status of their funds 24/7, while our Call Center operators can focus on urgent tasks."
Kiril Georgiev
CEO
"The rich customer profiles in InfoServ® CRM help us deeply understand our clients and provide them with truly personalized service. We are genuinely impressed by the responsiveness of the DAN Electronic support team over the years, and the quality of support is absolutely flawless!"
Mihaela Georgieva
Director Regional Sales, Marketing and Customer ServiceFrequently Asked Questions
Common questions about InfoServ CRM and how it helps manage your business.
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